Oyen88 Privacy Policy – Personal Data Protection for Malaysian Members

1Introduction – Who We Are and Why This Policy Matters

This Privacy Policy is published by Oyen88, an online sports betting and casino platform operating under the domain oyen88.asia and serving users in Malaysia. We understand that entrusting your personal information to any online platform requires a strong foundation of confidence — and we do not take that trust lightly.

When you register an account at Oyen88, making deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, placing bets on Malaysia Super League football, BWF badminton, or esports, or simply browsing our platform — you share certain information with us. This Policy clearly explains what we do with that information.

We wrote this policy in clear, straightforward language because we believe every member Oyen88 has the right to know how their data is handled — without having to thumb through a legal dictionary to understand it. If any section remains unclear after reading, contact our support team and we will be happy to explain further.

2Types of Personal Data We Collect

Oyen88 collects two main categories of data — information you provide directly and information collected automatically when you use our platform.

A. Information You Provide Directly

B. Automatically Collected Information

• Platform usage data: Pages visited, time spent, buttons clicked, searches made, and general betting activity (without retaining personally specific betting content beyond operational requirements).
• Device and technical data: Device type, operating system, browser type, screen resolution, and IP address for security and platform optimisation purposes.
• General location data: Country and region based on IP address for compliance and security purposes. We do not track the precise physical location of your device.
• Cookies and tracking technologies: As described in Section 7 of this policy.

3How We Use Your Personal Data

Oyen88 uses the personal data collected solely for the following purposes. We do not use your data for any other purpose without first obtaining fresh consent from you:

• Account management: Creating and maintaining your member account, processing registration, verifying your identity and age, and updating your account information upon request.
• Transaction processing: Processing deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX through Maybank2u and CIMB Clicks — all in Malaysian Ringgit (MYR).
• Service provision: Giving you access to all platform features Oyen88 — Sports Betting, Live Casino, e-sports and all other available games.
• Security and fraud prevention: Detecting, investigating and preventing suspicious activity, fraud, money laundering or platform abuse.
• Customer support: Addressing enquiries, resolving complaints and providing technical assistance to members in Bahasa Malaysia.
• Service communications: Sending important notifications about your account, changes to terms, security updates, and necessary transaction information.
• Legal compliance: Complying with applicable legal requirements, including mandatory identity verification and reporting obligations.
• Platform improvements: Analysing usage patterns in aggregate (not at an individual level) to improve user experience, system reliability and content coverage Oyen88.
• Marketing (with consent): Sending promotional information, bonuses, and special offers via email or notifications — but only if you have opted in to receive such marketing communications. You may withdraw this consent at any time.

4Data Sharing with Third Parties

Oyen88 does not sell, rent or share your personal data with third parties for their own marketing purposes. This is an absolute commitment on our part. However, there are limited situations where we need to share certain data with trusted third parties for operational purposes:

• Payment providers: Information required to process transactions is shared with the relevant local e-wallet and banking service providers. These providers are bound by strict confidentiality agreements and high security standards.
• Technology providers: Companies that provide technical infrastructure, cloud computing services, or security systems for the platform Oyen88 may process certain data as part of the services they provide to us — always under strict contractual safeguards.
• Competent authorities: Where required by law, court order, or a formal request from a competent authority, Oyen88 may be required to disclose certain information. We will only do so when legally obligated and will notify you if we are permitted to.
• Fraud investigators: In cases of suspected fraud, certain information may be shared with recognised fraud detection agencies for investigation and prevention purposes.

5Data Security Measures at Oyen88

Oyen88 implements multiple layers of security measures to protect your personal data from unauthorised access, loss, modification or disclosure:

• 256-bit SSL Encryption: All data transmitted between your device and the Oyen88 is encrypted using 256-bit SSL/TLS — the same standard used by major banks in Malaysia.
• Stored data encryption: Sensitive data, including financial information and identity documents, is stored in encrypted format on our servers — not as plain readable text.
• Internal access controls: Only staff at Oyen88 who require access to specific information to carry out their authorised duties are permitted to do so, with a complete audit trail maintained.
• 24/7 Security Monitoring: Our systems are continuously monitored to detect any suspicious activity or attempted breaches.
• Regular security audits: Platform Oyen88 undergo regular security audits by independent cybersecurity experts to identify and address any vulnerabilities.
• Two-factor authentication: We offer two-factor authentication for member accounts as an added layer of security, and we strongly encourage all members to enable it.

While we take every reasonable step to protect your data, no system is completely impenetrable. You also play an important role in your account's security — use a strong password, never share your login credentials and notify us immediately if you suspect any suspicious activity on your account Oyen88 yours.

6Data Retention Period

Oyen88 retains your personal data only for as long as necessary for the purpose for which it was collected, or as required by law:

• Active account data: For as long as your account remains active at Oyen88, we retain your account information to provide a consistent and uninterrupted service.
• Financial transaction records: Records of deposits, withdrawals and financial activity are retained for a minimum of seven (7) years in accordance with applicable financial reporting and anti-money laundering legal requirements.
• Support communication data: Customer support conversation records are retained for two (2) years following issue resolution for reference and service quality improvement purposes.
• Usage data and logs: Technical logs and platform usage data are typically retained for 12 months before being deleted or anonymised.
• After account closure: Upon account closure, personal data that is no longer required for legal purposes will be deleted within 90 days. Data that must be retained for legal compliance will be held in a restricted format until the mandatory retention period expires.

7Cookies and Tracking Technologies

Platform Oyen88 uses cookies and similar technologies to enhance user experience, maintain login session security and analyse how the platform is used. Below are the types of cookies we use:

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and user experience of the platform Oyen88 yours.

8Your Rights as an Oyen88 Member

As a member Oyen88, you have the following rights in relation to your personal data. We are committed to making it easy for you to exercise all of these rights:

9Protection of Children's Data

Platform Oyen88 is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

During registration, we require age verification and reserve the right to request verification documents at any time. Should we discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.

If you are a parent or guardian who believes your underage child has accessed the platform Oyen88, please contact us immediately at support@oyen88.asia so we can take the appropriate action without delay.

10Cross-Border Data Transfers

In the course of operating the platform Oyen88, your personal data may be stored or processed on servers located outside Malaysia by the technical infrastructure providers we engage. When this occurs, we ensure:

• Data transfers only take place to countries or parties that provide a level of data protection equivalent to or higher than what is required under Malaysian law.
• Appropriate and legally valid data transfer agreements are in place with all parties involved in processing your data outside Malaysia.
• The same technical security measures (including 256-bit SSL encryption) are applied regardless of the physical location where data is processed.

Oyen88 does not transfer members' personal data to parties that lack adequate protections. Your trust is our most valued asset, and we safeguard it across every aspect of our operations.

11How to Contact Us Regarding Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how Oyen88 handling your personal data, please reach out to us through the following channels:

When contacting us regarding data privacy, please include the username or email address registered to your account Oyen88 so we can process your request as quickly and accurately as possible.

12Changes to This Privacy Policy

Oyen88 reserves the right to update this Privacy Policy from time to time to reflect changes in our services, industry practices, technological requirements or developments in data protection legislation. Here is how we handle such changes:

• Any material changes to how we handle your data will be communicated via in-platform notifications and by email to your registered address at least 14 days before the changes take effect.
• The date of the most recent update is always displayed at the top of this page so you can keep track of when this policy was last revised.
• For minor changes that do not affect your fundamental rights, we may simply update this page without a separate notification — but the date of the change will be updated accordingly.
• Continued use of the platform Oyen88 after the effective date of any changes will be considered acceptance of the amended policy.